• Customer engagement management.

  • Customer experience improvement.

  • Contact center assessment/audit.

  • Channel visioning, values, strategic and operational planning.

  • Tools and technology selection and deployment.

  • Omni/multi-channel customer experience improvement.

  • Performance optimization.

  • Cultural shift and change management.

  • Project and program management.

  • Triadic, through qualitative & quantitative tools and experience in hundreds of contact centers, helps clients achieve a competitive advantage by improving contact center strategy, customer engagement, performance, infrastructure, and overall process; resulting in lower costs, higher revenue and improved performance.

  • Triadic's consultants have at least 20 years of contact center industry and consulting experience.

  • Customer experience is the key to long-term loyalty, growth and performance.

  • In the contact center and other ‘customer facing’ channels, im-provement recommendations are based on leading multi-industry practices. Not just from the contact center.

  • Change is most effective when it takes place directly or indirectly at the point of customer interaction, in all channels of communication.

Capabilities Summary 11.21.18.jpg

© 2012 Triadic Group, LLC 

info@triadicgroup.com

+1 781.214.1923 

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© 2012 Triadic Group, LLC 

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