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Customer engagement management.
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Customer experience improvement.
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Contact center assessment/audit.
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Channel visioning, values, strategic and operational planning.
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Tools and technology selection and deployment.
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Omni/multi-channel customer experience improvement.
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Performance optimization.
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Cultural shift and change management.
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Project and program management.
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Triadic, through qualitative & quantitative tools and experience in hundreds of contact centers, helps clients achieve a competitive advantage by improving contact center strategy, customer engagement, performance, infrastructure, and overall process; resulting in lower costs, higher revenue and improved performance.
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Triadic's consultants have at least 20 years of contact center industry and consulting experience.
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Customer experience is the key to long-term loyalty, growth and performance.
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In the contact center and other ‘customer facing’ channels, im-provement recommendations are based on leading multi-industry practices. Not just from the contact center.
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Change is most effective when it takes place directly or indirectly at the point of customer interaction, in all channels of communication.
