Selected Senior Consultants – Biographies
Mark has over 25 years of business, professional services and entrepreneurial experience. Mark owned, opened and managed a chain of 21 retail stores and sold them in 1999. For the last 17 years Mark was responsible at Alsbridge, and before that at Telwares, for developing and maintaining productive relationships with large enterprise clients.
He has overseen and directed strategic advisory services and applied multiple years of industry expertise to help clients optimize network and IT services and performance while driving significant operational expense savings and efficiencies in the process.
Mark has developed lasting relationships with many Fortune 500 ‘C-level’ executives and has become a trusted advisor to their organizations. He has consulted with dozens of clients, including most recently for Carnival Corporation, Stewart Title, Halliburton, MGM Resorts, Wells Fargo, Unisys and Concentra.
Mark has a B.S. in Criminal Justice from Kutztown University of Pennsylvania.
Bob has been a trainer, training manager, and training director for the contact center industry for over 30 years. Training and coaching is his passion, and his experience is vast. He began his contact center career at MCI Telecommunications, and then moved on to work for such successful companies as Citicorp, Humana, GEICO Direct, and Camping World. At each of these companies, Bob was involved in establishing the training capability, developing the curriculum, delivering the instruction, and coaching for results.
He has also designed contact centers for maximum production. Along with training and coaching for clients all over the US, Bob has trained internationally for company partners in the Philippines, Mexico, and the Dominican Republic.
Bob has also been a guest speaker and trainer for contact center sales, marketing, and motivational campaigns for organizations such as Junior Achievement, United Way, the Institute for International Research, Federal Express, the University of Louisville, and the Kentucky Derby Museum. He also is a former officer in the United States Air Force.
Bob has a B.A. in English from King’s College in Wilkes-Barre, Pennsylvania.