Leadership – Biographies
Over the last 25 years John has been a leader in many disciplines and industries including the call/contact center industry. He has built businesses and teams from the ground up and has worked with start-ups and large established organizations. He has helped scores of clients to engage and retain their customers by consulting on how to create powerful and productive engagements and relationships at all points of interaction, through omnichannel communications to drive measurable business outcomes. Over John’s career he has built an unequaled network of relationships of which he is very proud.
Areas of impact: strategy, marketing, PR (CDO), new business, team building, relationship expansion & networking, revenue generation, fund raising, client first orientation, data & analytics and c-suite coaching. Central to his approach is to assist teams to clearly align on what they must do to move their business forward and drive sustainable outcomes.
David is a JD Power award-winning executive with twenty-five years of experience leading customer experience, customer lifecycle management, and lines of business at Fortune 100 and start-up organizations. His expertise is delivering an outstanding customer experience cost-effectively while increasing the lifetime value of his clients’ customers.
As a consultant, David has worked with clients including Bridgestone Americas, Xerox, FirstView Financial, Solix, Inc., and Hawaiian.
Before consulting, David served as Vice President of Customer Engagement at American Express and prior to that led the Virgin Mobile lines of business for Sprint. David has a track record of success leading high performing teams, exceeding result commitments, and managing strategic partnerships.
David has an M.B.A from The Pennsylvania State University and a B.S. in Business and Economics from Lehigh University.