About Triadic Group

Triadic Group is an independent professional services collaborative that provides vision, planning, assessments and implementation support for organizations that want to improve their contact centers’ strategy, engagement, process, performance, tools and technology.

 

 

Whether for customer service, technical support, customer acquisition, retention or other applications, Triadic possesses the ability to help clients improve outcomes and results through quantitative and qualitative-centered consulting & advisory services.



Triadic combines the best of customer strategy, engagement, experience and execution to deliver cost-effective and expandable customer management solutions. Triadic provides clients with objective, thorough, ‘better practice-based’ comprehensive services at every stage of the client life-cycle: vision/strategy development, implementation (design and development), execution, measurement, optimization and expansion.

 

Specialties

 

Broad contact center consulting & advisory (e.g., lead generation, sales, customer service, technical support). Comprehensive assessments; collaborative vision and planning workshops. Customer engagement and experience mapping, strategies and deployment. Omni and multi-channel perspectives. Performance and results improvement. Technology & tools evaluation and implementation, including program management.